MP Paradise Pools & Spas return policy is as such. If you are not completely satisfied with your purchase, simply return the item and the receipt within 10 days for a refund or exchange. If product is returned without receipt the item will be returned at the lowest sale price. Clearance items are a final sale as well as discounted items may only be refunded for the discounted price. If items returned are opened, used or out of package there will be a restocking fee. Yellow containers must be returned in 7 days no exceptions. Defective items must be returned to the manufacturer for diagnostic testing before exchange or refund may be accepted at full price. Some restrictions apply.
Certain restrictions are on the following items an no refunds will be given under any circumstances. All hose, pipe, rope must be pre-measured by the customer before any hose is cut, it will be the responsibility of the customer to have the proper measurements. All electrical items such as fuses, hot tub elements, boards for spa packs, and boards for salt generators are not refundable as power surges, or surface scratches will damage this items. All chlorinators, or opened chemicals will not be refunded under any circumstances. Installed product such as pumps, solar panels, must be returned in 7 business day. Inflatables must be returned in 7 business days.